In-Building Responsibilities
Clock
Purpose: Be present to answer on-clock phone (Lockouts, emergencies, RA/RD support, safety issues, random resident questions, storage, etc.)
Expectations:
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Before 7pm, un-forward the previous night’s phone and forward the on-clock phone to your cell.
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By 7pm be in your room (or on your floor if forwarding to your cell phone). You are on-clock until 7am the following morning.
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If you miss a call, check voicemail promptly as soon as you see it.
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You may use this time however you choose (e.g. homework, sleep, spending time with residents in your room, etc.) BUT answering the phone is your main priority.
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While remaining in the building(s), make your presence known to the people around you (i.e. open door, stop by residents' rooms, etc.)
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Immediately following your shift, you should log your calls.
Walk
Purpose: Presence and visibility (“meet ‘n greet” and building rapport with residents)
Expectations:
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Each night between 9pm and 1am, one walk-through all of the building(s) should be completed. If your staff covers two different buildings, you must do a walk-through of both.
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Timing for the walk-through should vary from night to night. You should also be varying your various walk times within the month.
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Keep your eyes open for maintenance, policy violations and safety issues (including propped doors, etc).
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Visit the “on-clock” RA J (in case they get lonely!)
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Immediately following your shift, you should log your walk time and note any issues.
Talk
Purpose: Deepen relationships with residents on your floor/section
Expectations:
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Spend at least 4 hours a week on your floor/section with the intention of deepening relationships.
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Time should be a mixture of planned and spontaneous “Intentional Connections”
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Examples of how you may spend this time (including, but not limited to…)
-One-on-one’s/apartments-on-ones
-LT Time
-“Hanging out” on the floor/section
-Small Groups and/or Koinonia